Flying Fantastic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2013.
If you have any queries concerning your personal information or any questions on our use of the information, please email firstname.lastname@example.org and we will be happy to help.
We may collect and process the following data about you:
1. Information that you provide by filling in forms on our website. This includes information you provide at the time of registering or at any subsequent point. As part of the signup process, we ask for your name, contact details and credit card details. By filling in these details, you consent for us to use them to the extent necessary to fulfil our service to you;
2. Once you've signed up, we keep a record of all billings made to you including the types of classes you have attended. This helps us troubleshoot and helps us recommend classes we think you may enjoy.
3. If you contact us, we may keep a record of that correspondence;
4. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
5. Device specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information); and
6. Details of your visits to our website.
Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
We don’t share your data with any third party other than those utilised to service our business.
We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users' browsing actions and patterns, and does not identify any individual. Again, this is common and fundamental to most online businesses and helps us understand how our website is being used and areas of it we could improve in the future.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use collect cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. The only cookies we use are that provided by Google Analyics in order to study traffic flows on our website. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
CCTV: We use CCTV in our clubs for health and security reasons. If you have any queries in relation to the use of CCTV operating in and around our clubs please contact us.
We may disclose your personal information to any partner of Flying Fantastic and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties:
1. In the event that we sell or buy any business or assets;
2. If Flying Fantastic or substantially all of its assets are acquired by a third party; or
3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Flying Fantastic, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary to provide the services we offer. namely:
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
You may choose to restrict the collection or use of your personal information in the following ways:
1. Whenever you are asked to fill in a form on the website, look for the box where you can opt out of being added to our mailing list.
2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Your rights are as follows (noting that these rights don’t apply in all circumstances):
1. The right to request access to your personal data and information about how we process it
2. The right to rectification – we will correct your personal data if it’s inaccurate and complete any incomplete personal data. It is your responsibility to ensure that you submit true, accurate and complete information to us. You have the ability to change certain information via your online account (such as email and address).
3. The right to erasure – you have the right to request that we delete personal data that we hold about you.
4. The right to restrict processing
5. The right to object to processing – if you would like us to stop processing your personal data, you can do this in a number of ways; you can amend your mailing preferences via your account, you can choose the ‘opt out/unsubscribe’ option if present on our newsletter, you can advise a team member in person or you can email email@example.com
6. The right to Data Portability – move, copy or transfer your personal data
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for example to comply with retention obligations e.g. under tax or contract law. You can request deletion of your personal data at any time (see the section on your right to erasure).
1. This website is owned and operated by Mr Christopher Wigan
2. Our principal place of business is at Arch 27, Old Union Street Arches, 229 Union Street, London SE1 0LR, ENGLAND
3. You can contact us:
(a) by post to the postal address given above
(b) using our website contact form
(c) by telephone on 0044(0) 2079282093
(d) by email using firstname.lastname@example.org