Join the team - Operations Manager (part time)

Flying Fantastic is hiring! We are looking for someone with first class organisation and top drawer communication skills to work as a key part of a small core team. This part-time role is based between our Union Street and Peckham studios and involves occasional travel to other sites. 

You will be responsible for managing all Flying Fantastic’s logistics and operations across both adult and youth programmes. Ensuring the smooth running of the company, and working towards operational efficiency across the board. You will be responsible for managing the trainers, as well as organising and coordinating group events, specialist workshops and courses. 

You will be highly personable, ruthlessly efficient and super well organised. You will have experience working with spreadsheets and be adept at managing booking systems. A key facet of the role is managing our Mindbody booking system (previous experience preferred but not essential). You will coordinate the weekly class timetable, spotting opportunities, and weaknesses in the schedule, and then amending and adjusting accordingly.

As part of a customer facing small team, excellent communication skills are important. Managing the diverse team of trainers and coordinating activities requires organisation, forward planning and thinking out of the box.

As part of a small team, your role will not be exclusively operations based. You will also occasionally be required to manage the studios from the front desk, respond to customer enquiries, deal with customers face to face, demonstrating excellent customer service, as well as generally getting stuck into the daily running of the company - whatever that may involve from day to day - no two days are ever the same!

You must be able to take initiative, work autonomously, effectively prioritise tasks and demonstrate excellent attention to detail. 

A good knowledge and interest in circus arts and London’s culture and leisure sectors is preferred, but not essential. 

What we're looking for

We want to hear from you if: 
You have experience of in working in busy environments
You have demonstrable excellent communication skills
You have a flair for organisation
You are passionate about delivering excellent customer service
You have previous experience working in a customer facing role 

About the role: 
Duties will be split between managing company operations, assisting with the general management of the studios, and front of house (FOH). 

Areas of responsibility:
Your main areas of responsibility will include: 
Organising, coordinating and administering the Teaching team
Managing the Front of House team
Coordinating group events, private bookings, courses and workshops
Managing the company booking systems  
Assist customers in the booking process wherever required
Implement operational process to ensure company wide efficiency 

When at the front desk
Be the first point of contact at reception for all customer enquiries
Sign customers into the classes and ensure that classes start on time
Process payments
Help maintain the cleanliness and tidiness of the studios

Example of typical working week: 
Monday - 9.30pm - 3.30pm (6) – Union Street
Wednesday - 1.00pm - 9.00pm (8) – Peckham
Friday - 9.30 - 3.30pm (6) – Union Street
Saturday - 10.00pm - 4.00pm (6) – Union Street
Total: 26 

Please note: Hours listed above are indicative and are not fixed at this stage. 
Some overtime and weekend work may be required. 

What we offer:
Take home salary for 25 hour week: Between £16 - £20K (subject to experience). 

In addition to a competitive salary package and getting to work in an exciting and growing company, we offer discounted classes, incremental holidays, contributory pension, cycle to work and CPD opportunities.

Apply by submitting a CV and covering letter to Chris Wigan by email:
Application deadline: 13th September 2021