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FAQs

We're sure there are lots of things you might need to know before taking flight, so here’s a list of our most frequently asked questions. If the answer to your question isn't here, please feel free to drop us a line and we'll do all we can. Please contact us. 

     What is the cancellation policy?

We only have a few golden rules at Flying Fantastic. One of those rules is around our cancellation policy. With limited numbers to our classes, we require 48 hours notice to cancel and transfer classes. It seems harsh, but it's the only way we can effectively manage our instructors, our customers, our marketing and our equipment to make sure they're all in sync.
 
It's embarrassing for us to have to turn people down when they ask us to bend the rules. So please don't. We've heard all the excuses imaginable. So either be super creative and go for something truly original or don't ask. Thanks.
     How much do the classes cost?

Class prices vary according to the discipline, but all prices are shown on our booking page. If you're enjoying the classes, maybe consider purchasing a set of credits – the cost per class comes down significantly. See class pricing for more details.
     I've never done anything like this before – is this really for me?

Everyone's a beginner at some point! We'd recommend coming down and giving it a go! Most Flying Fantastic classes are open to people of all levels and no experience is necessary. (We promise!)
     When are the classes?

All Flying Fantastic's classes can be found on the bookings page. There are also details on the availability of spaces too. Please be aware that many classes do sell out in advance so it's worth booking ahead.
     Will this REALLY get me fit?

Yes. Absolutely. Performing strengthening exercises while inverted is one of the most effective ways of building strength. If you incorporate Aerial fitness into your regular work-out programme, you'll see and feel the benefits in no time. For more, check out the Fitness benefits under the class descriptions.
In a recent test, one of our customers burnt as many calories in an Aerial Silks class as they usually do in an hour long Spinning class at the gym.
     Is it safe?

With proper equipment, training and supervision, Aerial Arts are as safe as any other recreational sport or rigorous physical activity you may engage in. (Needless to say, we have crash mats beneath all apparatus just in case!)
     It looks hard... do you have to be strong?

Aerial fitness IS hard. But give it time and you'll get there. Within a few weeks you'll develop strength and muscles you never knew you had!
     What should I wear?

Try to avoid loose fitting clothing. Cover your arms, you knees and your midriff. Cotton fabrics are more compatible with silks than shiny lycra. Jewellery and watches need to be taken off and long hair should be tied back to avoid getting tangled on the equipment. Aerial fitness is also generally done in bare feet as this gives you the best grip. (Thin ballet pump type shoes can also be worn)
Additionally, please try to avoid clothes with zips, like those running leggings that have little handy zips at the back. They're not handy, they're nasty! They damage our silks like nothing else and bite into your skin!
     How many people are in a class?

The class sizes vary but whatever the class size, we maintain a strict ratio of students to teachers. We always make sure there are sufficient teachers to give everyone the attention and guidance they need and that there is ample equipment to go round.
     How can I pay?

We're a cash-free company. Or at least we try to be. All our bookings are made online and paid for in advance. We accept payment on the door in our Union Street venue only. All other venues require advance booking and payment online.

We take payments through our partners at Mindbody Online. They offer a range of payment options, and accept all major debit and credit cards. Alternatively, there is an option to use Paypal. Even if you don't have an account, there's an option to pay using credit or debit cards without you having to set up an account. But you'll need to drop us a line to organise this.
     What is the age/height/weight limit?

For our regular weekly classes, anyone 16 years and over is welcome at our classes and there are no height limitations.

There are no weight restrictions to the equipment - however certain moves will require you to support your own weight. (Bungee is the only class with weight limitations - these will be clearly displayed on any marketing for the classes)

If you're under 16, we do have a range of classes and workshops just for you. Check out the Young Flyers section of the website for more details.
     Do you have classes for different levels of ability?

We run a variety of classes. Most are suitable for people of all levels of ability. A few are specifically aimed at students with a little more experience but all class levels are clearly displayed on the booking page. Please contact us if you have any questions.
     I've not got a head for heights...

There's no hiding from it – Aerial work does involve doing some activity in the air... but how high you go is entirely up to you. You'll have a chance to acclimatise yourself before doing anything at height. A common outcome of Aerial training is gained confidence working at height.
     Where are the classes and what’s the best way to get there?

We have two venues in London. All details and travel info can be found under the LOCATIONS tab on our website. If that doesn't do it for you, we suggest checking out Google Maps or TFL's journey planner for up to the minute travel advice.
     Is there parking available?

Union Street: As you might imagine, parking around central London is limited. All of our central London studios are right next to tube stations, so we would suggest using public transport to get here. Or you could hop on a bike – there's a Boris bike docking station near all three studios.

Peckham: Despite us being in Lidl's car park, we dont have any designated spaces available. You can park for free for 90 minutes, after which the ANPR system will issue a fine. :( There are residential roads close to our studio with other parking options available.
     How long do the classes go on for?

Class lengths vary according to the discipline. Check the individual class timetable for more details.
     Am I allowed to bring food and drink to the classes?

Classes can be very tiring, so some water or energy snacks can be a good idea. But please keep all foodstuffs well away from the training area. No-one wants to climb on sticky equipment...
     Is there anywhere I can change?

We have changing rooms in both Union Street and Peckham studios.
     Can I just come and watch?

Of course. Visitors are welcome to Flying Fantastic as long as they do not disrupt the class and keep out of the way of the lesson. But if you really want to see what it's all about, we'd really recommend giving it a go for yourself!
     I've got some persistent injuries - is this a problem?

If you've got injuries to your back, neck, shoulders or wrists, aerial activities are probably not a good idea. If you're not sure, please contact us and we'll advise you as best as we can. Aerial activities are not suitable for people suffering from glaucoma.
     Do you offer kids classes?

There are classes available for folk of all ages from aged 7 up. We do have a family workshop for younger flyers too - with sessions running every few months.  For all kids classes do check out the Young Flyers sections on the website.
     Is Flying Fantastic insured?

Flying Fantastic has all the required insurances in place. We have Public and Employers liability up to £5m. Further information is available on request. Please contact us for details.
 

Still not found the info you're after?

We're sure there are lots of things you might need to know before taking flight, so above is a list of our most frequently asked questions. If the answer to your question isn't here, please feel free to drop us a line and we'll do all we can.



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